I don't so much mind hearing Valorie talk to the customer she has on the phone about how to administer their pension plan. At least I'm learning. It's more the fact that she doesn't really know what she's talking about. It's the blind leading the blind.

Then she, verbatim mind you, repeats the whole conversation to her managing partner that sits in an office directly behind me. I hear the whole thing twice, and neither time does she make any sense.